Research grant success

Burdett Trust for Nursing Grant

Humanising Services:

A new transferable leadership strategy for 

improving 'what matters to older people' to

enhance dignity in care

Professor Kathleen Galvin

Faculty of Health and Social Care

Professor Kate Galvin

has been successful in attracting a grant of £163,029 from the Burdett Trust for Nursing to apply a new theoretical framework for the purpose of ‘humanising services’ in two clinical settings. The experience of dignity is linked to what makes people ‘feel human’. Conversely, what leads to dehumanisation and, therefore, loss of dignity needs to be understood and acted upon in meaningful service improvement. (Patients Association 2009, 2012). Using a lifeworld orientation and grounded in phenomenological philosophy eight key considerations that are relevant to the challenge to improve peoples’ experiences of the human dimensions of services have been defined (Todres et al. 2009, Galvin & Todres 2012). These are not detailed lists of ‘do’s’ and ‘don’ts’ or abstract generalities such as the need for more ‘user /customer focus’ or ‘choice’. Rather, they are eight dimensions about what makes a person feel human, which could help nurses, with service providers, to focus their leadership effectively when improving services to enhance dignity in care.

The team from University of Hull, Professor Steven Ersser, Dr Fiona Cowdell, Professor Roger Watson, Jane Wray, Kathleen Galvin and the team from Bournemouth University, Professor Les Todres and Dr Caroline Ellis-Hill are interested in what older people with long term skin conditions (being treated at a dermatology outpatient clinic) and people who have had a stroke (being cared for in a stroke rehabilitation unit with outreach service) point to that would make human perspectives more central in treatment.

Our key practice partners include: Dr. Shernaz Walton, Consultant Dermatologist, Hull and East Yorkshire, NHS Trust and Dr Damien Jenkinson, National Stroke Lead, Royal Bournemouth Hospital Trust. In these two settings, dermatology clinic and a stroke rehabilitation unit, a tripartite humanising improvement team group comprising older service users, nurses, and academics will engage in a robust ‘humanising improvement’ process that will be evaluated.

Referenecs

Galvin, K.T. &  Todres, L (2012) Caring and Well-being: A lifeworld approach. London: Routledge

The Patients’ Association (2009) Patients…not numbers, People…not statistics.

The Patients’ Association (2012) Stories from the present, lessons for the future.

Todres, L., Galvin, K. and Holloway, I. (2009) The humanisation of healthcare: a value framework for qualitative research.  International Journal of Qualitative Studies on Health and Well-being, 4, 68-77.